Support

Help from the people who built it.

Support for CASACL comes from the product team, not a call centre reading from a script. Start with the guides, and open a request when you need a person.

Guides & training

Step-by-step manuals for every module and role-based training material, in Arabic and English.

Open the guides

Open a support request

Describe the problem and the facility. Requests reach the technical team directly.

Use the form below

Track an order

Checking the status of a laboratory, imaging or pharmacy order for a patient.

Track an order

Response

What happens after you send a request.

Every request is acknowledged automatically, then triaged by severity.

01

Acknowledged immediately

You receive a confirmation with a reference number the moment the request is submitted.

02

Triaged by impact

Anything blocking patient care or billing is escalated ahead of general questions.

03

Answered by the product team

The reply comes from someone who can change the system, not only describe it.

Open a support request

Already using CASACL? Tell us the facility and what is happening.

The subdomain you sign in at, for example: yourfacility.casagh.com

What did you expect to happen, and what happened instead? Include the screen name if you can.

Your details are used only to answer this request and are never shared outside CASA Group. Fields marked with * are required.

Answers before you ask.

HelpOpen the guides →
Open a support requestinfo@casagh.com
Track an orderTrack an order →

Common questions

Answers before you ask.

Where do I sign in to my facility's system?

Each facility has its own address in the form yourfacility.casagh.com. Sign in there — this site is the product site and does not hold any patient data.

Is our data shared with other facilities?

No. Every facility runs on a separate database. Isolation is structural rather than a filter applied to a shared table.

Do you support NPHIES and ZATCA e-invoicing?

Yes. NPHIES claims and ZATCA Phase 2 invoicing are built into the billing and revenue cycle module, along with Wasfaty and Sehhaty integrations.

Can we migrate data from our current system?

Usually, yes. Tell us which system you are on in the order form and the migration scope becomes part of the sizing.

Is training included?

Role-based training material is published in the guides section in both languages, and hands-on sessions are arranged during rollout.

Does the system work in Arabic only?

It works fully in either language. Each user picks their own, and the interface, reports and clinical terminology follow.

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